I think the customer service is lacking possibly due to the age of the cashiers. I always feel that I'm interrupting their gossiping time although they continue doing so while ringing me through.
Also, some of the prices are ridiculously over priced. Let's start with kale. It's a cabbage for god sakes! you only sell organic and it's the tiniest little bunch and you want $3.49 for it. At Thrifty's, the organic kale is always $1.99 for a bunch 3 times the size of yours and often it's on 2 for $3. The food in the deli really isn't that good and yet quite pricey. The sandwiches often sit for 3-4 days premade and the bread gets soggy (barf!)
The Market has its good points and some not so good.
Thumbs up for the hours of operation 7-11. Good selection of imported and hard to find foods. Usually on top of the trends in the recipe world. Butcher counter has well maintained appearance and good reports on quality of main course items. Extensive bulk bin selection. A lot of money spent on upgrades and maintenance. They have home delivery at no extra charge for orders over 25.00.
Not so good - YOU PAY FOR IT! The pricing is, except for a few items , outrageous, even in the high priced world of Vancouver Island. When it comes to packaged everyday foods , the prices are crazy. But staples are kept fairly reasonable. Weekly specials are rarely "special" but when they are, the sold out sheves sit empty for days. The most important bakery equipment is the freezer. The bulk bins are improperly placed in the store and not well organized. If you are concerned about healthy eating, just watch the behaviour of other shoppers around those open-top bins and see if you don't want to change your dinner menu. Expiry dates seem to be an ongoing problem and there is no customer service counter.
If you approach this operation as you would a convenience store, you won't be disappointed.
Gave The Market another try this weekend. Two bulk items were in their specials ad and that makes it more likely to get fresh product. The roasted sunflower seeds and organic popping corn were both priced OK. Popping the corn resulted in a poor yield with many unpopped kernels and a tough, chewy snack. The sunflower seeds were labelled "unsalted" but when I added them to a recipe and tasted a couple, it turned out that they were very salty and had to be removed. Upon closer inspection, a high percentage were black , wrinkled or rancid.
The Market doesn't have to taste everything they put out for sale, they just have to exercise proper care and be certain that their suppliers are reliable in providing high quality goods. One more point. The seeds should have been in a bulk hopper dispenser to lessen the chances of contamination and the popping corn should have been offered from the bin with the scoop.
Just one more lesson learned when shopping at The Market on Yates.
I'd like to support local as much as I can but the service in most departments are lacking. Bakery, produce and the front end are the worse. I feel like I'm putting them out when I want something in the bakery dept. Cashiers are not consistent and they don't know how to give back change. Because the prices are so outrageous, I usually only buy items that are advertised. Sorry, I'm just telling it like it is.